IT Support Representative I

Location: Livermore, CA
Date Posted: 01-24-2018
Our client, a financial institution in Livermore, is looking for an IT Support Representative I to join their team on a 3-6 month, contract–to-hire basis.  This individual will be responsible for effectively maintaining our client’s core system software and associated third party applications to ensure the efficient and secure processing of their customer transactions.  This individual will actively support this responsibility by configuring, installing and providing ongoing technical support for employees and third party vendors on our client’s core banking system software and related applications.  Ideal candidates will have at least six months experience working in an IT role, will have good knowledge of Windows 7, 8 and 10 and have excellent verbal and written communication skills.
 
DUTIES & RESPONSIBILITIES:
  • Monitor and execute core system and third party application processes and maintain associated files and databases.
  • Provide local and remote technical support/troubleshooting on the core system and associated applications to employees and third party vendors in person and by telephone, email and helpdesk
  • Maintain archives of core systems and associated reports, including document indexing, retrieval and research
  • Maintain a high level of professionalism and work to establish a positive rapport with each customer and co-worker you interact with
  • Collaborate with co-workers in your department and in other departments and branches to provide effective and efficient service to our customers.
  • Understand and comply with applicable Federal and State laws, banking regulations and our client’s policies and procedures
  • Perform other related duties as assigned
 
QUALIFICATIONS:
  • High School diploma/GED is required; Associates degree in IT preferred
  • Six months of work experience in an IT role required; one year of work experience in an IT role preferred
  • Proficiency with Windows 7, 8 and 10 and Microsoft Word, Excel and Outlook required
  • Excellent written and verbal communication skills required
 
PHYSICAL REQUIREMENTS:
  • Must be able to frequently lift, carry, push or pull up to 25lbs.
  • Must be able to sit for prolonged periods of time and walk/stand for moderate periods of time
  • Must be able to repetitively use a telephone and a computer mouse and keyboard
 
We are looking for local candidates only.  U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
 
To apply for this position please visit our website at www.PsiNapse.com, and click on Candidate and then Online Application.
 
Thank you for your interest. Please understand that only qualified candidates will receive a response.
 
PsiNapse Technology, a national, workforce augmentation and solutions firm, offers competitive compensation, professional service, and customized benefits to qualified temporary and career professionals looking for employment.
 
We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, gender, sexual-orientation, age, national origin, citizenship, disability, or any other protected category.
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