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Data Governance and IT Support Analyst
San Francisco, CA · LegalData Governance and IT Support Analyst
We are searching for a skilled Information Governance and Technical Support Analyst to join a fast-paced and professional team in San Francisco!
This role will involve developing and implementing records and information governance policies, processes, and procedures while providing top-tier technical support. A strong customer service approach, combined with excellent technical troubleshooting skills, is essential. Candidates with experience in professional service environments, especially legal settings, are strongly preferred.
Salary: 70,00-100,000.00 DOE
Location: On Site in San Francisco 3 days a week
Additional locations: Occasional travel to Silicon Valley and other Northern California offices
Skills: Ideal candidates will have legal application experience and skills in: iManage, LegalKey & Canvas; experience and knowledge in the arena of legal records and recordkeeping ideal
Benefits: Employees may participate in a comprehensive benefits program, including health and wellness plans, 401(k), paid time off (PTO), and other perks. (Pet insurance too!)
Key Responsibilities
This role offers a competitive salary, ranging from $70,000 to $100,000, based on experience, skills, and location.
We are searching for a skilled Information Governance and Technical Support Analyst to join a fast-paced and professional team in San Francisco!
This role will involve developing and implementing records and information governance policies, processes, and procedures while providing top-tier technical support. A strong customer service approach, combined with excellent technical troubleshooting skills, is essential. Candidates with experience in professional service environments, especially legal settings, are strongly preferred.
Salary: 70,00-100,000.00 DOE
Location: On Site in San Francisco 3 days a week
Additional locations: Occasional travel to Silicon Valley and other Northern California offices
Skills: Ideal candidates will have legal application experience and skills in: iManage, LegalKey & Canvas; experience and knowledge in the arena of legal records and recordkeeping ideal
Benefits: Employees may participate in a comprehensive benefits program, including health and wellness plans, 401(k), paid time off (PTO), and other perks. (Pet insurance too!)
Key Responsibilities
- Design, recommend, and execute guidance for records, information, and data governance.
- Lead initiatives for firm-wide records and information governance services in alignment with industry best practices.
- Proactively address risks related to data and information management, fostering compliance in governance practices.
- Serve as a liaison to internal stakeholders, including attorneys and staff, on governance and technical matters.
- Collaborate with IT teams and external vendors to provide second-level desktop support.
- Deliver technical assistance for key software and hardware, including Microsoft Office 365 Suite, iManage Document Management Software, Windows OS, remote connectivity solutions, and more.
- Train new hires on records, information governance, and technology tools.
- Provide audio-visual meeting support and assist with external event coordination as needed.
- Maintain awareness of evolving information governance policies, educating internal staff as necessary.
- Address and resolve IT service requests, updating tickets promptly and thoroughly.
- Mentor and support administrative staff in local operations.
- Coordinate matter mobility processes, legal holds, file-sharing initiatives, and other governance-related projects.
- Demonstrated professionalism in appearance and communication with diverse stakeholders.
- Expertise in records and information governance best practices.
- Proven ability to work independently, exercise critical thinking, and manage multiple priorities in a fast-paced environment.
- Strong technical troubleshooting and problem-solving skills for desktop hardware, laptops, and network connectivity.
- Knowledge of Microsoft Office Suite, Windows OS, and related certifications preferred.
- Familiarity with document management systems and audio-visual technology support.
- Undergraduate degree and experience in a legal or professional service firm preferred.
- Five or more years of relevant experience required.
This role offers a competitive salary, ranging from $70,000 to $100,000, based on experience, skills, and location.